Legal

Privacy Policy

Last updated: May 2026

Celtic Plumbing & Tiling (“we”, “us” or “our”) is committed to protecting your personal information. This privacy policy explains what data we collect, how we use it and your rights under the UK General Data Protection Regulation (UK GDPR).

Who We Are

Celtic Plumbing & Tiling is a plumbing and tiling business based in Pembrokeshire, Wales. You can contact us at:

What Information We Collect

We collect personal information when you:

  • Fill in our contact or enquiry form on this website
  • Call or email us directly
  • Request a quote or book a call-out

The information we may collect includes your name, phone number, email address, and property address.

How We Use Your Information

We use the information you provide to:

  • Respond to your enquiry or quote request
  • Arrange and carry out the work you have requested
  • Contact you regarding an existing booking or job
  • Send you a follow-up if you have agreed to hear from us

We do not use your information for marketing purposes without your explicit consent, and we will never sell or share your data with third parties for their own marketing.

Legal Basis for Processing

We process your personal data on the basis of:

  • Contract — where processing is necessary to fulfil a service you have requested
  • Legitimate interests — to respond to enquiries and manage our business operations
  • Consent — where you have explicitly agreed to hear from us

How Long We Keep Your Data

We keep your contact and job details for up to three years after the completion of work, in case of any queries or warranty issues. Enquiries that do not result in work being carried out are deleted within 12 months.

Cookies & Analytics

This website uses Google Analytics to understand how visitors use the site. This may involve setting cookies on your device. Google Analytics collects data anonymously and does not identify individual users. You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

We do not use advertising cookies or tracking for remarketing purposes.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (the “right to be forgotten”)
  • Object to or restrict how we process your data
  • Request a copy of your data in a portable format
  • Withdraw consent at any time (where consent is the basis for processing)

To exercise any of these rights, contact us at info@celticplumbing.co.uk or call 07545 456787.

Data Security

We take reasonable steps to keep your data secure. Enquiry form submissions are sent directly to our email inbox over an encrypted connection (SSL/TLS). We do not store form submissions in a database.

Third-Party Services

This website uses the following third-party services which may process your data:

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top.

Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

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